Frequently Asked Questions (FAQ)

1. Where is USA MCLAREN LLC based?

We are a U.S.-based jewelry company headquartered in Boulder, CO, proudly serving customers nationwide and internationally.

2. What materials are your products made from?

Our pieces are crafted using high-quality materials, including 925 sterling silver, 14k gold plating, stainless steel, and premium cubic zirconia stones. Each product page includes specific material details.

3. How long does shipping take?

Orders are processed within 1–3 business days. U.S. standard shipping typically takes 3–7 business days. International shipping times may vary based on location and customs.

4. Do you offer international shipping?

Yes, we ship globally! Please note that international customers are responsible for any import duties or taxes.

5. Can I cancel or change my order?

If your order has not yet shipped, we may be able to cancel or modify it. Please contact us as soon as possible at customerservice@fashion.mclareninc.store.

6. What is your return policy?

You may return eligible items within 14 days of delivery. Items must be unused and in original packaging. Please visit our Refund Policy page for full details.

7. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also log in to your account to view order status.

8. What if my item is damaged or lost?

If your item is damaged in transit or does not arrive, please email us with your order number and photos (if applicable). We will arrange a replacement or refund as appropriate.

9. Are your jewelry pieces hypoallergenic?

Yes, most of our products are hypoallergenic and nickel-free. We design with sensitive skin in mind, but please refer to each product’s description for material specifics.

10. How can I contact customer support?

You can reach us by email at . We typically respond within 24–48 business hours.